Refund policy

Refund Policy for Spectrum5 Complex

60-Day Money Back Guarantee

At Spectrum5, we stand behind our products. If you are not 100% satisfied with your purchase, you can return your order for a full refund within 60 days from the date of purchase. No questions asked.

How to Start a Return

To keep things simple for our customers, we handle returns via email. Please follow these steps:

Contact our support team at sonohealthusa@gmail.com.

Include your Order Number and the reason for the return (optional, but helps us improve).

Our team will provide you with the return shipping address and further instructions within 24–48 hours.

Return Conditions

Timeframe: You have 60 days from the date of purchase to request a refund.

Condition: We accept returns even if the bottle has been opened or used, as part of our Satisfaction Guarantee.

Shipping Costs: Customers are responsible for paying the return shipping costs. Shipping costs from the original order are non-refundable.

Refund Process

Once your return is received and inspected, we will process your refund immediately. A credit will automatically be applied to your original method of payment (Credit Card, PayPal, etc.). Please allow 5–10 business days for the transaction to appear on your statement, depending on your bank.

Damaged or Wrong Items

If you received a damaged bottle or the wrong item, please email us at sonohealthusa@gmail.com with a photo of the product. We will send a replacement free of charge immediately.